Private Tour Conditions (Individuals, 10-30 participants)

Responsibilities

• Guests are responsible for choosing a tour that corresponds to their abilities, fitness level and state of health;

• It is the guests’ responsibility to make themselves aware of the content and level of difficulty of the tour prior to the tour start. Guests traveling with children are responsible for choosing a tour that corresponds to their child's abilities and interests. During the tour the adult guest is responsible for the children he/she is traveling with at all times.

• TopBike Rental & Tours reserves the right - at all times - to deny participation in the tour to guests who show to be unable to handle the bike in such a way that they can complete the tour in a safe way.

• Guests are responsible for arriving on time for the start of the tour; arriving late for the start means the tour still ends at the previously established ending time. There is no refund for arriving late or leaving the tour early.

• Guests are responsible for arriving at the point of departure with clothing and gear suitable to the activity and the time of year; respecting the laws and customs of Italy; following the environmental guidelines and regulations while on the tour, in accordance with the tour leader's instructions; respecting the rights and privacy of other tour participants. An individual may be asked to leave a tour if the leader feels that the person's continuing participation may prove detrimental to the individual and/or his/her well-being, as well as the safety, enjoyment and well-being of other guests, including the tour leader.

• Guests are not responsible for any theft of bikes or parts of bikes by a third party. This is the sole responsibility of TopBike Rental & Tours.

• Guests are not responsible for any breakages or mechanical damage to the bikes, unless these result from the client’s inexperience or negligence.

• Guests are responsible for any damage to their bikes or those of other parti-cipants caused by their inexperience or negligence. These damages will be charged to the guest.

• TopBike Rental & Tours is not liable for bodily injury or damage to property as a result of (but not limited to): physical exertion for which a guest is unprepared; both technical and physical inadequacy; forces of nature; consumption of alcoholic beverages; civil unrest; terrorism; breakdown of equipment caused by improper use of it by the guest ; the adequacy of medical attention once provided.

• TopBike Rental & Tours is not liable for any damage to third party property caused by the guest's negligence or cycling inability.

• TopBike Rental & Tours is not responsible for the loss or theft of a guest's personal belongings during the tour, both in and outside of the TopBike Rental & Tours premises.

• In the event of official/public celebrations and happenings affecting parts of the city center of Rome, TopBike Rental & Tours reserves the right to substitute one or more of the highlights listed in the online presentation of its tours without prior notice and according to the company's judgement of their clients' best interest.

• By participating in a tour, guests grant TopBike Rental & Tours their express permission to take photographs or make film recordings of the tours for promotional and commercial purposes, as well as approving, without financial remuneration, such use by third parties with whom TopBike Rental & Tours may engage in joint marketing.

• Guests aged less than 18 can come on our tours only when accompanied by an adult traveller. 

• Babies under the age of 1 cannot take part in our tours.

• Children up to 15kg can use a front baby seat or a back child seat, if they weigh up to 22 kg (in both cases they join the tour for free).

• Children that weigh more than 22kg (if aged from 5 to 8) can use a child extension attached to the bike of an adult. 

• Children aged 9 and above can use an independent bicycle of the appropriate size (E-Bikes are also available for children from the age of 9).

Reservations and payments

• Reservations can be made by email, through a tour operator or travel agency, or directly at our shop.

• The reservation is considered to be complete and confirmed upon payment of a 50% deposit, which must be made while reserving the tour. The deposit may be paid by PayPal account, by bank transfer or in cash at the shop. Balance of the tour payment is due ultimately 7 days before tour start.

• By confirming a reservation, all guests automatically accept our Guided Tour Conditions for Group Tours. Agencies who sell our tours to their clients, are expected to communicate our guided tour conditions to the client.

Cancellation Policy

If a group has to cancel its reservation, the cancellation fee will be determined in accordance with the policy outlined below. Apart from cancellations due to rain, no exceptions can be made to the cancellation policy, even in the event of terrorism, civil unrest or personal emergencies. There is no refund for arriving late or leaving a tour early.

* Any additional cost already sustained by TopBike for the organisation of the tour (related to on-demand extras - such as transport, restaurant reservations or customised itinerary) shall be withheld by TopBike as a reimbursement for the related expenses. 

Rain policy

As a rule, our tours run rain or shine. However, in case of heavy and persistent rain forecast, the group tour can be rescheduled to another day, without any additional costs. If it is not possible for the group to reschedule the tour, and the tour is canceled within the last 24 hours before the day of the tour or the day of the tour itself, a cancellation fee of 10% of the total price of the tour is due (+ any additional cost sustained for the organisation of the tour such as transport organisation, restaurant reservations, customised itinerary etc.) No refunds are foreseen in case one or more group members cancel their participation in the tour.

Transfers

You may transfer your tour from one date to another up to 24 hours before the day of the original tour departure without penalty. When you transfer to another date within 24 hours before the day of the tour, an additional fee of 10% will be applied (plus any additional costs for organisation of transport, restaurants reservations etc.).

Disputes

·        For all issues not provided for under the present terms and conditions, the regulations contained in Legislative Decree 111 of 17/03/1995, implementing the EEC Regulation 314/1990 and the law n. 1084 of 27/12/1977, shall apply.

·        The Court of Rome will have jurisdiction over any disputes.