Question 1

What is the maximum group size for TopBike's guided tours?

Accepted Answer

Groups are made up of between 4 and 10/11 participants per guide.

Question 2

Do you have a minimum group size for your guided tours?

Accepted Answer

Yes, the minimum group size on our guided tours is 4 participants (total number of participants on the tour). The minimum number of participants required to make a booking is 1 participant.

Question 3

What languages are your guided tours conducted in?

Accepted Answer

Tours are scheduled in English, Dutch, German, Spanish, French and Italian.

Question 4

Can children take part in your tours?

Accepted Answer

Infants under the age of 1 cannot take part in tours. From the age of 1 upwards, children may take part in a tour in the following ways:
Children that weigh less than 25kg may sit in a child seat on the back of a parent’s bike;
Children that weigh more than 25kg may ride a child extension attached to a parent’s bike;
From the age of 9 children that know how to ride a bike may use their own bicycle.
Children must always be accompanied by an adult.

Question 5

Are any discounts available for children on your tours?

Accepted Answer

Children may join the tour at no extra cost ONLY if they sit in a child seat on the back of their parent's bike. In any other case the charge for child participants is the same as for adults.

Question 6

We are a family with children. Can we join a scheduled tour or do we need to book a private one?

Accepted Answer

If all of your children who weigh more than 25 kg are over the age of 10 you can book both. However, a private tour gives you more freedom to customize the stops and itinerary according to your needs. If you have one or more child that weighs more than 25 kg but is younger than 10 years old, you may only book a private tour.

Question 7

Where is the tour meeting and departure point?

Accepted Answer

All tours start at our shop in Via Labicana, 49. As part of the booking confirmation you will receive detailed directions to the shop.

Question 8

How far in advance do I need to book a tour?

Accepted Answer

Tours can be booked up to 24h in advance but it’s preferable to reserve a few days ahead of the tour date.

Question 9

Our cruise ship docks in Civitavecchia harbour between 7 and 7:30am; will we be able to join your City Center tour starting at 9:30?

Accepted Answer

If your boat gets in to Civitavecchia in the morning and you are scheduled to leave that same evening you won’t be able to participate in either our scheduled morning or afternoon tours. The only option is to book a Private tour starting around 10.30 am.

Question 10

Do I need to wear a helmet during the TopBike tours?

Accepted Answer

Clients must wear helmets on our tours for insurance purposes.

Question 11

What is your policy on tours in the event of rain?

Accepted Answer

In the event of rain at the start of the tour, clients will be asked whether they prefer to join the tour all the same, reschedule or get a full refund.

Question 12

How challenging are TopBike tours?

Accepted Answer

Tours which take place within the city of Rome are not challenging. The City Center tour is suitable for everyone; other tours require a minimum level of fitness. The pace is always slow and we stop regularly during the tour. The tours outside Rome require customers to be more experienced riders. Clients must know how to ride a bike for all the tours!

Question 13

What are my responsibilities as a client?

Accepted Answer

Guests are responsible for: choosing a tour that corresponds to their abilities, fitness level and state of health; arriving on time for the start of the tour; arriving at the meeting point with clothing and gear suitable to the time of year; respecting the laws and customs of Italy; following environmental guidelines and regulations while on the tour, in accordance with the tour leader's instructions; respecting the rights and privacy of other tour participants. An individual may be asked to leave a tour if the Tour Leader feels that the person's continued participation may prove detrimental to the individual and/or his/her well-being, as well as the safety, enjoyment and well-being of other guests, including the Tour Leader.

Question 14

Is payment required to book a tour?

Accepted Answer

Payment is required to confirm the reservation.

Question 15

What is your tour cancellation policy?

Accepted Answer

If you have to cancel your reservation, your cancellation fee will be determined in accordance with the policy outlined below. Apart from cancellations due to rain, no exceptions may be made to the policy, even in the event of terrorism, civil unrest or personal emergencies. There is no refund for arriving late or leaving a tour early.

In the event of cancellation, the following charges apply:

Question 16

Are bikes insured in case of theft?

Accepted Answer

If you join one of our guided tours you are not responsible in the event the bike is stolen. This is the sole responsibility of TopBike Rental & Tours. However, if you rent a bike you are responsible for the bike itself and the hired equipment. In the event of theft you will be asked to refund TopBike in accordance with the wholesale price of the stolen equipment.

FAQ