Group Tours Conditions (Individuals)

Responsibilities

• Guests are responsible for choosing a tour that corresponds to their abilities, fitness level and state of health; arriving on time for the start of the tour; arriving at the point of departure with clothing and gear suitable to the time of year; respecting the laws and customs of Italy; following environmental guidelines and regulations while on the tour, in accordance with the tour leader's instructions; respecting the rights and privacy of other tour participants.

  An individual may be asked to leave a tour if the leader feels that the person's continuing participation may prove detrimental to the individual and/or his/her well-being, as well as the safety, enjoyment and well-being of other guests, including the tour leader.

  
  

• It is the Guest's responsibility to make themselves aware of the content and level of difficulty of the tour prior to the tour start. Guests traveling with children are responsible for choosing a tour that corresponds to their child's abilities and interests. During the tour the adult guest is responsible for the children he/she is traveling with at all times.

  
  

• Guests are not responsible for any theft of bikes or parts of bikes by a third party. This is the sole responsibility of TopBike Rental & Tours.

  
  

• Guests are not responsible for any breakages or mechanical damage to the bikes, unless these result from the client’s inexperience or negligence.

  
  

• Guests are responsible for any damage to their bikes or those of other participants caused by their inexperience or negligence. These damages will be charged to the guest.

  
  

• TopBike Rental & Tours is not liable for bodily injury or damage to property as a result of (but not limited to): physical exertion for which a guest is unprepared; forces of nature; consumption of alcoholic beverages; civil unrest; terrorism; breakdown of equipment; the adequacy of medical attention once provided.

  
  

• TopBike Rental & Tours is not liable for any damage to third party property caused by the guest's negligence or cycling inexperience. For example: a fall off the bike against a car or the property of a third party is NOT the responsibility of TopBike Rental & Tours, if this was caused by guest’s inability to handle the bike or negligence when handling the bike.

  
  

• TopBike Rental & Tours is not responsible for the loss or theft of a guest's personal belongings during the tour, both in and outside of the TopBike Rental & Tours premises.

  
  

• By participating in a tour, Guests grant TopBike Rental & Tours their express permission to take photographs or make film recordings of the tours for promotional and commercial purposes, as well as approving, without financial remuneration, such use by third parties with whom TopBike Rental & Tours may engage in joint marketing.

  
  

• On the guided tours of TopBike Rental & Tours a minimum of 4 participants applies (total number of participants per tour). If 24 hours prior to the tour's departure time the number of participants on that tour is lower than 4, TopBike Rental & Tours will contact the guest(s) to offer them alternative tours to participate in. If none of the alternatives match the guests' availability or interests, the reservation may be canceled, and a full reimbursement will be provided.

  
  

• Guests are obligated to wear a bicycle helmet during the bike tour. This helmet will be provided at the beginning of the bike tour by TopBike Rental & Tours.

  
  

• In the event of rain customers may reschedule or cancel their booking and receive a full refund.

  
  

• In the event of official/public celebrations and happenings affecting parts of the city center of Rome, TopBike Rental & Tours reserves the right to substitute one or more of the highlights listed in the online presentation of its tours without prior notice and according to the company's judgment of their clients' best interest.

Reservations and payments

• Reservations can be made by filling in our online reservation form, through a tour operator or travel agency.

  
  

• The reservation is considered to be complete upon payment, to be made in the process of online reservation.

•  The online payment can be made by credit/debit card or through a PayPal account.

Cancellation Policies

If you have to cancel your reservation, your cancellation fee will be determined in accordance with the policy outlined below.

Apart from cancellations due to rain, no exceptions can be made to the cancellation policy, even in the event of terrorism, civil unrest or personal emergencies. There is no refund for arriving late or leaving a tour early.

Transfers

You may transfer from one tour to another up to 7 days before tour departure without penalty, after which time the deposit is due. When transferring to a different date, or to a tour which costs more than your original booking you must pay the difference.

Disputes

For all issues not provided for under the present terms and conditions, the regulations contained in Legislative Decree 111 of 17/03/1995, implementing the EEC Regulation 314/1990 and the law n. 1084 of 27/12/1977, shall apply.

The Court of Rome will have jurisdiction over any disputes.